Frequently Asked Questions

The 2025 Innovations and Solutions for Ending Unsheltered Homelessness takes place on Wednesday, February 26, 2025 – Friday, February 28, 2025, at the Westin Bonaventure Hotel & Suites (404 S. Figueroa St., Los Angeles, CA 90071). Name badge pick-up and registration starts on Tuesday, February 25 from 3:00 – 5:00 P.M. You can find more information about the venue and available transportation on the Hotel and Travel page.

Conference content is sourced both from Alliance staff and from experts in the field. The Alliance is currently accepting proposals to present at either of its 2025 conferences in an effort to foster increased input and collaboration from field partners. Visit the 2025 Call for Presentations page for more information.

For this conference, the Alliance will not require COVID-19 vaccinations. Masks are optional but encouraged. Please review our Health and Safety Precautions below:

Health and Safety Precautions

The Alliance is committed to following all health and safety precautions to maintain a healthy environment for all attendees. Please be aware that these precautions are the minimum requirement while noting that the Alliance continues to monitor the environment and may implement more stringent requirements as the conference approaches.

1. General Attendee and Guest Precautions. Attendees are strongly encouraged to be up to date with their COVID-19 vaccinations per CDC guidelines as of September 6, 2024. This means having completed a COVID-19 vaccine primary series and received the most recent booster dose recommended by the CDC and as authorized or approved by the Food and Drug Administration, or for international guests, the World Health Organization.
    
2. Attestation. Attendees will be required to attest during registration that they will test for COVID-19 if exhibiting any symptoms prior to the departure for the event, while attending the event, and/or following their return home after the event. Attendees should not participate in the event if, at any point, they test positive before or during the event.
    
3. Enforcement. CDC recommendations or requirements of the host city will be in effect at the time of the meeting will be enacted and enforced.
    
4. Masks are encouraged but not required. Anyone who wishes to wear a mask is welcome to do so and their decision should be respected.

These Health and Safety Precautions apply to ALL attendees, including all volunteers, speakers, sponsors, and guests. Attendees should check the event website for any changes to these precautions.

Please be advised that registration fees are non-refundable under any circumstances outside of the cancellation policy, including but not limited to contracting COVID-19 or weather-related issues affecting your ability to attend.

The regular conference registration fee is $885.00, and the consumer rate is $115. Registration will be available until Friday, January 24, 2025 at 3:00 P.M. ET or until registration is sold out.

Subject to availability, the late registration rate is $935.00. For more information on rates and registration timelines, visit the Registration page.

Registration for the three-day conference includes access to all conference sessions and plenaries, a Networking Reception on Wednesday evening, additional networking opportunities, and continental breakfast and plated lunch on Thursday and Friday. Hors d’oeuvers will be provided at the Networking Reception, and drinks will be available for purchase.

If your organization requires payment by purchase order or requires an invoice for payment, please email conference@naeh.org. Invoices can be paid by check or with credit card over the phone.

Cancellation requests made by 11:59 P.M. ET on Wednesday, January 15, 2025, will incur a $50 cancellation fee. Requests made between Thursday, January 16, 2025, and Wednesday, February 5, 2025 by 11:59 P.M. will incur a $150 cancellation fee. Cancellations made on or after Thursday, February 6, 2025, will receive no refund.

If someone is able to take your place, you may transfer your registration by February 5, 2025.

Please be advised that registration fees are non-refundable under any circumstances outside of the cancellation policy, including but not limited to contracting COVID-19 or weather-related issues affecting your ability to attend.

For full cancellation details and process please visit the Registration and Cancellation pages.

The Alliance offers conference scholarships to people with lived experience of homelessness, and/or those who have experienced homelessness in the past five years. Scholarship applications will close at 11:59 P.M. ET on Thursday, October 31, 2024 or until the application limit has been reached. The Alliance will accept 100 scholarship applications for this conference and 20 applicants will be awarded a scholarship to attend. If you have received a scholarship in the last two years, you are not eligible for a scholarship to this conference.

The Alliance will prioritize volunteer positions for those who have not volunteered in the past. Volunteers from previous conferences are welcome to apply.

Volunteers receive complimentary registration to the conference, including access to all sessions, continental breakfast, and plenary lunches. Volunteers must arrange and cover the costs of their own transportation and lodging.

Individuals staffing information tables may not participate in the conference (this includes attending both workshops and plenaries) unless they have paid an attendee registration fee.

The application deadline for sponsorships and information tables is 11:59 P.M. ET on December 13, 2024.

Visit the Sponsors/Info Tables page for more information.

Many of your materials were collected on your application. For further details and instructions, please contact the Alliance’s Development Manager, Allie Mattil, at development@naeh.org.

No. Only two staff are allowed per information table, and rotation of staff during the conference is not allowed. Staffers must wear their name badges at all times, or they will be asked to leave the event.

While we do not offer Continuing Education Units (CEUs), we are able to provide you with a letter confirming your registration after the conference has ended. If you would like to request a letter confirming your registration, please contact Jeania Davis, Director of Meetings & Events, at jdavis@naeh.org.

The Westin Bonaventure Hotel & Suites does not offer a shuttle for transport to or from nearby airports. Please plan to use other modes of transport.

All individuals in the conference space must be registered and be 18+ years of age. Unfortunately, the Alliance is not able to offer childcare during the event.

The Alliance will post all workshop PowerPoint presentations received from speakers on the conference mobile app within a week following the event.

Attendees are encouraged to connect with fellow participants throughout the event, but the Alliance also provides structured opportunities for networking. Join us for the Networking Reception on Monday night, and enjoy breakfast gatherings on Thursday and Friday. Additionally, on Friday morning, conference attendees will host Round Tables, allowing for more intimate discussions and deeper engagement with others in the field. Attendees should also take advantage of the conference mobile app, where they can access the community forum to direct message other attendees and enhance their networking experience!

Do you have a question that we haven’t answered? Contact the appropriate staff member below or contact us here.

Jeania Davis
Director of Meetings and Events
Conference Planning, Logistics, and General Questions
jdavis@naeh.org
202-942-8287

Teresa Ferrara
Meetings & Events Associate
Registration, Speakers, Volunteers, and Scholarships
conference@naeh.org
202-942-8257

Libby Miller
Media Relations Specialist
Media Credentials and Press Information
lmiller@naeh.org
202-942-8252

Allie Mattil
Development Manager
Sponsorships and Information Tables
development@naeh.org