Heather Muller is Managing Partner at Clutch Consulting Group and brings twenty-three years of service delivery, program management, and system transformation experience to her work. With expertise in change management and implementation logistics, Heather works alongside communities to implement transformative strategies and program innovations. Informed by her 14 years of direct service experience, she grounds her consulting work in practical, hands-on coaching and support. Before co-founding Clutch, Heather was a Senior Program Manager and Interim Director at CSH, honing project management and execution coaching skills in Houston and across the country. As embedded consulting staff, Heather led the implementation of Houston’s Coordinated Entry and Income Now Systems and later developed multiple process refinement and project management tools as a consultant for communities across the country.  In addition, she led the design and supported the implementation of some of the country’s largest, post-disaster rehousing efforts following hurricanes Harvey, Maria, and Florence.