A Toolkit on Performance Measurement

Your program serves hundreds of homeless families each year, and you think you are making a difference in people’s lives. But how can you find out for sure? Performance measurement helps you better understand and improve your program. Fundamentally, it is a process that systematically evaluates whether your program is making an impact on the clients you serve and helps to guide efforts to improve results. Too often program managers view performance measurement only as a reporting requirement for funders or a tactic to gather data for research interests — both are important, but performance measurement can be used to accomplish so much more.