Frequently Asked Questions

When and where is the conference?

The Solutions for Individual Homeless Adults Conference will take place on Thursday, February 21 – Friday, February 22 at the Sheraton San Diego Hotel & Marina in San Diego, CA. Early Registration Check-in is scheduled on Wednesday, February 20 from 4 – 6:00 p.m. You can find more information about the venue and available transportation on the Hotel and Travel page.

How much is registration?

The early conference registration fee is $500.00, available until 3pm ET on Friday, November 2, 2018. The regular registration rate is $575.00. For more information on rates and registration timelines, visit the Registration and Cancellation page

What is included with registration?

Registration for the two-day conference includes access to all education sessions, an opening reception on Thursday, breakfast snack on Thursday,  continental breakfast on Friday, and lunch on Thursday and Friday.

What do I do if I need to register before I have approval from my supervisor to attend?

If you need to pay at a later date when registering, choose the “Pending Pay Later” payment option. Please note when choosing the “pending pay later” option, payment must be received within 30 days of completion of your registration. If payment is not received within 30 days of registration completion, your registration will be cancelled. For more information, visit the Registration and Cancellation page.

How can I pay for my registration?

When registering for the conference you can pay online with a credit card (Visa, MasterCard, and American Express are accepted), or you can choose the payment option, “pending pay later” to mail your registration payment via check or call-in with a credit card payment. Make all checks payable to “National Alliance to End Homelessness” and include the participant(s) name(s) on the memo line. Call (202) 942-8284 to call-in a credit card payment.

Something came up and I can’t attend. What is the cancellation policy?

Cancellation requests received by Wednesday, January 9, 2019 will incur a $50 cancellation fee. Requests made between Thursday, January 10, 2019 and Friday, February 1, 2019 will incur a $150 cancellation fee. Cancellations made after Friday, February 1, 2019 will receive no refund. Refunds for paid registrations are subject to approval.

For full cancellation details and process visit the Registration and Cancellation page.

Does the Alliance offer CEUs for attending the conference?

While we do not offer CEUs, we are able to provide you with a letter confirming your registration after the conference has ended. You can assemble session descriptions and speaker bios by visiting our conference mobile app. If you would like to request a letter confirming your registration please contact David Dirks at

Does the Alliance accept proposals for workshop topics and speakers?

Alliance staff plan all workshop content and conduct all speaker recruitment. We are always interested in hearing from the community about recommended speakers and subjects as we plan the conference agenda. If you would like to share your suggestions, use this link to contact us.

I received a scholarship in the past. Can I apply again?

If you have received a scholarship in the last two years you are not eligible for a scholarship to the Solutions for Individual Homeless Adults Conference.

I volunteered last year. Can I volunteer again?

The Alliance will prioritize volunteer positions for those who have not volunteered in the past.

Are travel/hotel costs covered for volunteers? How about food?

Volunteers must arrange and cover the costs of their own transportation and lodging. The Alliance will not provide extra meals for volunteers. However, volunteers are encouraged to partake continental breakfast and attend the plenary lunches along with attendees.

I just purchased an information table. Can the people staffing the table attend the conference?

Individuals staffing information tables may not participate in the conference as an attendee (including both workshops and plenaries) unless they have paid an attendee registration fee.

I am a sponsor. Where do I send my logo/ad?

Sponsors may send their logo or ad to Jasper Vaughn at

I have a question not listed here!

Have a question that we haven’t answered? Contact the appropriate staff member below, or contact us here.

David Dirks
Director of Meetings and Events
Conference Planning, Logistics and General Questions

Crystal Specht
Administrative Associate
Registration Payments and Questions

Katherine Kenney
Program Associate
Speakers, Volunteers and Scholarships

Tom Murphy
Director of Communications
Media Credentials and Press Information

Jasper Vaughn
Development Coordinator
Sponsorship Opportunities and Information Tables