Website and Donor Privacy Policy

Effective Date: March 17, 2025 

This Privacy Policy outlines how the National Alliance to End Homelessness (“NAEH,” “we,” “our,” or “us”) collects, uses, and discloses information from visitors to our website and donors. By using our website or providing a donation, you consent to the processing of your information as described below. 

Information We Collect 

We collect personal information from both website visitors and donors. 

1. Website Visitors
   • Information You Provide: We collect information that you voluntarily provide when you use our website, such as when you sign up for a mailing list, make a donation, or contact us. This may include your name, contact information, transaction details, and any information you submit via forms. 
   • Automatically Collected Information: We collect certain information automatically when you visit our website, such as your web browser, IP address, and browsing behavior. We use technologies like cookies, log files, web beacons, tags, and pixels to collect this data. 
2. Donors
   • Donor-Specific Information: In addition to the above, we collect personal information from donors, such as name, address, phone number, email address, and donation details. Tax laws require us to keep this information on file. 

How We Use the Information 

We use the collected information for various purposes: 

• Website Visitors: 
  • Provide services and information you request. 
  • Customize your experience by providing content based on your interests. 
  • Improve our website and services through data analysis. 
  • Deliver communications and promotional materials about NAEH. 
  • Detect, prevent, and respond to fraud, misuse, or legal obligations. 
• Donors: 
  • Distribute donation receipts and thank donors for their contributions. 
  • Inform donors about upcoming fundraising activities. 
  • Use for internal analysis and record keeping. 
  • Report to relevant U.S. and state agencies (not publicly available). 

How We Disclose Information 

We may disclose the information we collect in the following ways: 

• To Third-Party Service Providers: We share data with third-party service providers who assist us in processing donations, supporting promotional activities, or processing employment applications. 
• As Required by Law: We may disclose information to comply with legal obligations or to protect our rights, safety, or the integrity of the site. 
• Donor Information: We will never publish, sell, trade, or share donor information with third parties for any reason, except to process transactions, comply with the law, or as outlined above. 

Security 

We take reasonable precautions to secure your information. However, no data transmission over the Internet is entirely secure, and we cannot guarantee the absolute security of your information. Donor financial information is encrypted during transactions, and we do not store payment information. Online donations are processed directly through PayPal. 

Your Choices 

• Do Not Track Signals: We do not currently respond to web browser “Do Not Track” signals. For more information, visit www.allaboutdnt.com. 
• Google Analytics: We use Google Analytics to gather data about how users access and interact with the website. You can opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout. 
• Donor Preferences: Donors may update their communication preferences by contacting development@naeh.org or indicating preferences in the comments section of the donation form. Donors also have the option to donate anonymously online. 

Donor Bill of Rights 

NAEH adheres to the Donor Bill of Rights, ensuring that donors have the right to: 

1. To be informed of the organization’s mission, of the way the organization intends to use donated resources and of its capacity to use donations effectively for their intended purposes. 
2. To be informed of the identity of those serving on the organization’s governing board and to expect the board to exercise prudent judgment in its stewardship responsibilities. 
3. To have access to the organization’s most recent financial statements. 
4. To be assured their gifts will be used for the purposes for which they were given. 
5. To receive appropriate acknowledgment and recognition. 
6. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law. 
7. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature. 
8. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors. 
9. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share. 
10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers. 

Changes to This Policy 

If we update this Privacy Policy, we will notify you by posting the revised version on this page and, where appropriate, providing additional notice as required by law. 

Contact Us 

If you have questions or concerns regarding this Privacy Policy, please contact us at: 

T: 202.638.1526 
F: 202.638.4664 
Email: development@naeh.org