The following report summarizes key findings from a 2023 survey of homeless service workers conducted by the Homelessness Research Institute at the National Alliance to End Homelessness. It reveals insights on the workforce’s motivations to be part of this mission; as well as the personal and professional challenges they face in this work, the staffing issues that contribute to these pressures, and the collective impacts on the work to end homelessness.
The homeless services workforce is on the frontlines of one of the most urgent crises in the nation. Their daily efforts are essential to healthy communities, as vital as those of firefighters, teachers, and nurses. Yet, these workers face an increasing number of obstacles that directly impact their well-being, their careers, and their daily efforts to end homelessness in their communities.