Caring for Homeless Services Staff During the COVID-19 Pandemic

January 5, 2021  |  Videos, Publications, Toolkits and Training Materials

The COVID-19 pandemic has been challenging for homeless service providers, and these challenges only continue. But even during these difficult times, there is a lot that leadership can do to stave off employee burnout—and it doesn’t take a big budget to do it. 

The Alliance spoke to three homeless service providers about what they’ve done to care for their frontline staff during the pandemic. The following resources are based on these providers’ responses, and can aid homeless service systems and organizations in supporting their staff during these challenging times. 

Video: “A Small Investment with Big Returns: Caring for Your Team During COVID Times”


Blog Post: “A Small Investment: Caring for Your Team During COVID Times”

“These simple acts of leadership were done without big infusions of cash and often didn’t require any additional resources. But likely due in large part to the care they have shown to their staff, each of the three I spoke to revealed that they hadn’t lost a single staff member since COVID began—and in fact they each praised their staff for doing much more than just show up. “

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Infographic: Caring for Homeless Services Staff During COVID-19