Diversion has become a critical part of our conversations on how to end homelessness. But what do we really mean when we talk about diversion? It seems that when we start talking about how to implement diversion as part of a best practice crisis response system to end homelessness, everyone has a different idea of what it means.
To make sure we are effectively using diversion as a best practice to meet the objective of reducing the number of people who become homeless, let’s start with what the word “diversion” means. According to the Cambridge American Dictionary, "diversion" is defined as “the act of causing something or someone to turn in a different direction.”